Privacy and Sharing of Information
As a client of RD Nutrition Inc., you authorize the clinic and its associated health professionals to collect your personal and medical information as needed. Also, you authorize the clinic and its associated health professionals to communicate with other health professionals within the clinic or with your medical doctors as deemed necessary for your beneficial treatment. You understand that your personal and medical information is confidential and will only be disclosed when necessary for your treatment.
Your appointment time is reserved just for you. A late cancellation or missed visit leaves a hole in the therapists' day that could have been filled by another client. As such, we require 48 hours notice for any cancellations or changes to your appointment. Client cancellations can be submitted by phone or email.
Clients that provide less than 48 hours notice, will be charged a fee equivalent to half of their appointment fee.
Cancelled appointments cannot be charged to insurance and will be charged to the credit card on file.
No Show Policy
Clients that fail to show for their appointment will be charged the full appointment fee. Appointments canceled within 6 hours of appointment time are considered a no show and are subject to a full fee cancellation charge.
Late cancelled or no show appointments cannot be charged to insurance and will be charged to the credit card on file.
Credit Card Policy
A valid credit card is required to be provided at the time of booking to reserve your appointment. The card will be kept on file in our secure billing software.
No Refunds are provided for services rendered.
As a courtesy, we offer Direct Billing to select health care providers. Some insurance plans may not cover the full cost of your appointment. In that case, you will pay the remainder of the appointment fee that is not covered. The credit card that you have provided on file will be charged to cover the remaining balance. We will advise you in advance of your being charged once we have determined what portion of the fee your insurance provider will be covering.
We can only direct bill to one insurance company. Should you have supplementary benefits, you will be provided a receipt that you can submit to your other company for the remainder of the fee.
If we cannot direct bill to your insurance company, you will be provided a receipt for you to submit directly to your insurance company.
Submitting to Benefits
It is the responsibility of the client to determine insurance coverage and how their insurance provider requires receipts to be submitted.
We accept Visa, MasterCard, and American Express for all services.